Privacy policy

Privacy Policy (Updated)

Last updated: April 20, 2026

Pawthentic operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Pawthentic is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you.

We may collect:

  • Contact details (name, address, phone number, email)
  • Payment information (processed securely via third-party providers)
  • Account information (username, preferences)
  • Transaction details (orders, returns, cart activity)
  • Communications with us
  • Device & usage data (IP address, browser, interaction data)


Personal Information Sources

We collect information:

  • Directly from you
  • Automatically through cookies and tracking technologies
  • From service providers and partners
  • From third parties when applicable


How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve and personalize your experience
  • Send updates, promotions, and marketing
  • Detect and prevent fraud or abuse
  • Comply with legal obligations


Fraud Prevention & Order Verification

We reserve the right to refuse, cancel, or hold any order suspected of fraud, unauthorized activity, or policy violations.
We may require additional verification, including identity confirmation or payment verification, before processing or fulfilling an order.


Customer Responsibility

Customers are responsible for providing accurate and complete information when placing an order, including shipping and billing details.
We are not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete information provided by the customer.


How We Disclose Personal Information

We may share your information:

  • With Shopify and service providers (payments, shipping, analytics)
  • With marketing partners for advertising
  • When required by law or legal process
  • To protect our rights, customers, or business
  • During business transfers (e.g., sale or merger)


Relationship with Shopify

Our store is hosted by Shopify, which processes personal data to provide and improve its services. Your data may be transferred internationally as part of this process.

To learn more, visit Shopify’s Privacy Policy.


Third-Party Links

We are not responsible for the privacy practices or content of third-party websites linked on our Services.


Children’s Data

Our Services are not intended for individuals under 16. We do not knowingly collect data from children.


Security & Retention

We implement reasonable safeguards, but no system is completely secure.
We retain your information only as long as necessary for business, legal, or operational purposes.


Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Request deletion
  • Correct inaccuracies
  • Opt out of marketing or data sharing

To exercise your rights, contact us below.


Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.


Contact

If you have any questions about this Privacy Policy, you can contact us at:

Email: help@pawthentic.com
Business Name: Pawthentic