Shipping policy

Shipping Policy

At Pawthentics, we work hard to get your order to you as quickly and safely as possible.

🕒 Processing Time

Orders are processed and shipped within 1–15 business days may take anywhere from 4-35 days for order to arrive (excluding weekends and holidays). some products ship from China

If for any reason there is an error with your order it may take some time to see if we can proceed and fulfill the order if not you will be refunded within 1-3 business days that we refund the order

🚚 Shipping & Delivery

Shipping times vary depending on your location and postal carrier.

• Estimated delivery time: 4–30 days depending on your country and local postal services.

• Please note: shipping times may occasionally be affected by carrier delays, customs inspections, or peak-season demand.

🌎 International Orders

We ship worldwide! International delivery times depend on your country’s postal system and customs process. Additional customs fees or import taxes may apply — these are the buyer’s responsibility.

📦 Tracking Information

Once your order ships, you’ll receive an email with your tracking number so you can follow your package’s journey.

⚠️ Lost or Delayed Packages

Once your order has been shipped and is in the possession of the postal carrier, Pawthentics is not responsible for any lost, delayed, or mishandled packages. We do not have control over postal operations after the item leaves the facility.
If your package appears lost or delayed, please contact your local postal service with your tracking number for further assistance.

💬 Need Help?

If you have any questions about your order or need help with tracking, feel free to reach out to us at help@pawthentics.com — we’re always happy to help!