Shipping policy
🕒 Processing & Delivery Time
- Processing: Orders are processed and shipped within 1–15 business days (excluding weekends and holidays).
- Delivery: Due to international sourcing and high demand, please allow 4–35 days for your order to arrive depending on your country and local postal services.
- Order Issues: If for any reason there is an error with your order, we will investigate immediately. If we cannot fulfill the order, you will receive a full refund processed within 1–3 business days.
🚚 Shipping & Delivery Conditions
Shipping times vary depending on your location and postal carrier. Please note that transit times may occasionally be affected by carrier delays, customs inspections, or peak-season demand.
Shipping times vary depending on your location and postal carrier. Please note that transit times may occasionally be affected by carrier delays, customs inspections, or peak-season demand.
🌎 International Orders
We ship worldwide! International delivery times depend on your country’s postal system and customs process. Any additional customs fees or import taxes are the sole responsibility of the buyer.
We ship worldwide! International delivery times depend on your country’s postal system and customs process. Any additional customs fees or import taxes are the sole responsibility of the buyer.
📦 Tracking Information
Once your order ships, you will receive an automated email containing your tracking number so you can follow your package’s journey.
Once your order ships, you will receive an automated email containing your tracking number so you can follow your package’s journey.
⚠️ Lost or Delayed Packages
Once your order has been handed over to the postal carrier, Pawthentics is not responsible for lost, delayed, stolen, or mishandled packages. We do not have control over postal operations once the item leaves the shipping facility. If your package appears lost or delayed, please contact your local postal service with your tracking number for direct assistance.
Once your order has been handed over to the postal carrier, Pawthentics is not responsible for lost, delayed, stolen, or mishandled packages. We do not have control over postal operations once the item leaves the shipping facility. If your package appears lost or delayed, please contact your local postal service with your tracking number for direct assistance.
💬 Need Help?
If you have any questions about your order or need help with tracking, feel free to reach out to our team at help@pawthentics.com — we are always happy to assist you!
If you have any questions about your order or need help with tracking, feel free to reach out to our team at help@pawthentics.com — we are always happy to assist you!